TERMS OF SERVICE

Last Updated: September 13, 2026

These Terms of Service ("Terms") govern your access to and use of the website, software, digital products, professional services, and related services provided by Dracorion Software LLC ("Dracorion," "we," "us," or "our").

By accessing our website, submitting an inquiry, requesting our services, placing an order, purchasing a service, making a payment, or entering into a service agreement with Dracorion, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or purchase our services.

1. COMPANY INFORMATION

Dracorion Software LLC is a New Mexico limited liability company providing software development, web development, digital product development, IT consulting, and related digital services.

Our services may be provided to individual customers, startups, small and medium-sized businesses, e-commerce businesses, technology companies, and other organizations.

Company Name: Dracorion Software LLC
Address: 8206 Louisiana Blvd NE, Ste A #7036, Albuquerque, NM 87113, USA
Phone: +1 (505) 546-5011
Email: contact@dracorionsoftware.com

2. ELIGIBILITY

You must be at least eighteen (18) years old to purchase services directly from Dracorion or enter into a service agreement with us.

By using our services, you represent that you have the legal capacity and authority to enter into a legally binding agreement.

If you are purchasing services on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms and any applicable agreement.

3. SERVICES

Dracorion Software LLC provides professional software, technology, design, and digital services, which may include:

Software Development
Web Development
Web Design
Mobile Application Development
SaaS and Digital Product Development
UI/UX Design
IT Consulting
API and System Integration
E-commerce Solutions
Graphic and Brand Design
Website Maintenance
Technical Support
Other related software, technology, consulting, design, and digital services agreed upon with the client

The specific services, deliverables, specifications, estimated timelines, pricing, and other project requirements may be described in a proposal, quotation, order, invoice, Statement of Work ("SOW"), service agreement, or other written agreement between Dracorion and the client.

4. PROJECT SCOPE AND DELIVERABLES

Before beginning a custom project, Dracorion may provide the client with a description of the proposed scope of work, deliverables, estimated timeline, pricing, and applicable project terms.

Unless otherwise agreed in writing, Dracorion will provide the services and deliverables substantially according to the agreed project scope.

Requests that materially expand, modify, or change the original project scope may require additional fees, additional time, or a separate written agreement.

Changes to project scope may include, without limitation:

Additional features or functionality;
Additional pages, screens, or components;
Additional integrations;
Additional design revisions;
Changes to previously approved specifications;
New technical requirements; or
Other work outside the originally agreed scope.

Dracorion will communicate material changes to the scope and any applicable additional costs when reasonably practicable.

5. PROPOSALS, ORDERS, AND SERVICE AGREEMENTS

A proposal, quotation, invoice, order, Statement of Work, service agreement, or other written document may contain terms specific to a particular project or service.

If a project-specific written agreement conflicts with these Terms, the project-specific written agreement will control with respect to that specific project and only to the extent of the conflict.

An order or project may become binding when the client accepts the applicable proposal, agreement, order, or payment terms and/or makes the required payment or deposit.

6. PRICING AND PAYMENTS

Pricing may vary depending on the nature, complexity, scope, duration, technical requirements, and other characteristics of a project or service.

Depending on the service, Dracorion may offer:

One-time project payments;
Upfront payments or deposits followed by a final payment;
Milestone-based payments; or
Hourly consulting or professional service arrangements.

The applicable price and payment schedule will be communicated to the client before the applicable purchase or project begins.

Unless otherwise stated in writing, service fees do not automatically include third-party expenses such as hosting, domain registration, premium software, third-party APIs, cloud infrastructure, software licenses, application-store fees, or other external services.

Where such third-party costs are necessary for a project, the client may be responsible for those costs as specified in the applicable proposal, agreement, invoice, or other written documentation.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment service providers.

By submitting payment information or completing a payment through a third-party payment provider, you may also be subject to that provider's applicable terms, conditions, and privacy practices.

Dracorion does not control the operation, availability, security, policies, or practices of third-party payment service providers.

Dracorion does not intentionally request or store complete payment card information through its website except where such handling is expressly disclosed and legally permitted.

8. REFUNDS AND CANCELLATIONS

Dracorion aims to handle cancellation and refund requests fairly and reasonably, taking into account the nature and status of the applicable project or service.

8.1 Cancellation Before Work Begins

If a client requests cancellation before substantive work has begun, and Dracorion has not incurred non-recoverable third-party expenses or other committed project costs on the client's behalf, the client may generally be eligible for a full refund.

8.2 Cancellation After Work Has Begun

If work has already started, the refund amount, if any, will be evaluated based on the circumstances of the individual project.

Factors that may be considered include:

Work already completed;
Time and resources already spent;
Deliverables already provided or prepared;
Non-recoverable third-party expenses already incurred;
Hosting, server, software, licensing, API, or infrastructure costs;
The stage and status of the project;
Whether the project is substantially complete;
The nature and reason for the cancellation; and
Any other reasonable costs or obligations directly associated with the project.

Where appropriate, Dracorion may issue a partial refund after deducting reasonable amounts attributable to work performed and non-refundable or non-recoverable costs.

8.3 Completed or Substantially Completed Projects

Projects that have been substantially completed, delivered, or made available for client review may generally not be eligible for a full refund.

However, Dracorion may review individual circumstances and may provide an appropriate resolution, including a partial refund, where reasonably warranted.

8.4 Refund Requests

Refund and cancellation requests should be submitted by email to:

contact@dracorionsoftware.com

We may request reasonable information necessary to evaluate and process a refund or cancellation request.

Approved refunds will generally be issued through the original payment method where reasonably possible.

9. CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate, complete, and timely information, materials, approvals, credentials, access, content, and other resources reasonably required to perform the services.

The client is responsible for ensuring that materials supplied to Dracorion do not unlawfully infringe the intellectual property, privacy, or other rights of third parties.

If a client delays a project by failing to provide required information, approvals, content, access, credentials, or other materials, the applicable project timeline may be extended accordingly.

Where a client-caused delay materially affects the project, Dracorion may temporarily suspend the project until the required information or materials are provided.

If a project remains inactive for an extended period due to the client's failure to provide required materials, information, access, or cooperation, Dracorion may treat the project as suspended or terminated in accordance with these Terms and any applicable project agreement.

10. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, ownership of project-specific deliverables will be determined by the applicable proposal, Statement of Work, service agreement, or other written agreement.

Where a project agreement provides for the transfer of ownership of final deliverables upon full payment, the applicable rights will transfer according to that agreement.

Unless expressly transferred in writing, Dracorion retains ownership of its pre-existing intellectual property, proprietary tools, frameworks, libraries, reusable code, methodologies, know-how, templates, processes, systems, and other materials developed independently of the client's project.

Third-party software, libraries, APIs, fonts, images, plugins, platforms, and other third-party materials remain subject to their respective licenses, terms, and restrictions.

11. CLIENT CONTENT AND MATERIALS

The client retains ownership of content, trademarks, logos, data, text, images, files, and other materials supplied by the client unless otherwise agreed in writing.

By providing such materials to Dracorion, the client grants Dracorion the limited rights reasonably necessary to use, reproduce, modify, process, store, and display such materials solely for the purpose of providing the contracted services.

The client represents that it has the necessary rights, permissions, and licenses to provide such materials and authorize their use for the applicable project.

12. THIRD-PARTY SERVICES

Projects may depend on or integrate with third-party services, including hosting providers, cloud infrastructure, APIs, software platforms, software licenses, payment service providers, application stores, domain registrars, analytics providers, or other external services.

Dracorion may recommend or integrate third-party services when appropriate.

Dracorion is not responsible for changes, interruptions, outages, price increases, policy changes, security incidents, discontinuation, or failures caused by third-party providers.

Where a third-party service requires a separate account, subscription, license, or payment relationship, the client may be responsible for maintaining that relationship and complying with the third party's applicable terms.

13. WEBSITE AND SERVICE AVAILABILITY

Dracorion makes reasonable efforts to provide reliable services. However, we do not guarantee that our website, software, hosting environment, integrations, or other services will always be uninterrupted, error-free, secure, or continuously available.

Service interruptions may result from maintenance, technical problems, infrastructure failures, third-party services, internet connectivity issues, cybersecurity incidents, force majeure events, or other circumstances beyond our reasonable control.

14. TECHNICAL SUPPORT AND MAINTENANCE

Technical support, maintenance, updates, bug fixes, monitoring, troubleshooting, and ongoing services are included only when expressly stated in the applicable proposal, service agreement, subscription, invoice, or other written arrangement.

Unless otherwise agreed in writing, completion or delivery of a project does not automatically create an ongoing maintenance or technical support obligation.

15. NO GUARANTEE OF SPECIFIC BUSINESS RESULTS

Dracorion provides technology, software, consulting, design, and digital services but does not guarantee any specific business, financial, sales, marketing, traffic, search ranking, conversion, revenue, investment, or other commercial result.

Project outcomes may depend on factors outside our control, including market conditions, third-party platforms, customer decisions, competition, technical infrastructure, advertising performance, and the client's own implementation and business activities.

Any performance estimates, timelines, projections, or recommendations provided by Dracorion are estimates unless expressly guaranteed in a written agreement.

16. ACCEPTABLE USE

Clients may not use our services to facilitate, promote, or engage in unlawful activities or activities that violate applicable laws or third-party rights.

You may not use services provided by Dracorion to:

Conduct fraud or deception;
Distribute malware or malicious code;
Obtain unauthorized access to systems, networks, or accounts;
Infringe intellectual property rights;
Facilitate unlawful activity;
Abuse, harass, threaten, or harm others;
Circumvent security controls; or
Otherwise violate applicable laws or regulations.

Dracorion may suspend or terminate services where reasonably necessary to address unlawful, abusive, fraudulent, or materially harmful activity.

17. CONFIDENTIALITY

Each party may receive confidential or proprietary information from the other party in connection with a project or business relationship.

Each party agrees to use reasonable care to protect confidential information and to use such information only for purposes related to the applicable business relationship.

Confidentiality obligations do not generally apply to information that:

Is publicly available through no breach of confidentiality;
Was already lawfully known by the receiving party;
Is independently developed without use of confidential information; or
Is required to be disclosed by law or lawful governmental process.

Where a separate confidentiality or non-disclosure agreement ("NDA") is executed, the NDA will govern confidentiality matters to the extent of any conflict.

18. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by applicable law, services are provided based on the specifications and requirements agreed upon with the client.

Except as expressly stated in a written agreement, Dracorion makes no warranties, express or implied, regarding uninterrupted availability, specific business results, compatibility with every third-party system, merchantability, or fitness for a particular purpose.

Nothing in these Terms is intended to exclude or limit any warranty or consumer protection right that cannot lawfully be excluded or limited under applicable law.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Dracorion Software LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from or related to the use of our services.

To the maximum extent permitted by applicable law, Dracorion's aggregate liability arising out of or relating to a particular service or project will not exceed the total amount actually paid to Dracorion for the specific service or project giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law, including liability that cannot legally be waived or limited.

20. INDEMNIFICATION

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless Dracorion Software LLC and its officers, contractors, representatives, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

Materials supplied by the client that infringe third-party rights;
The client's unlawful use of the services;
The client's violation of these Terms; or
The client's violation of applicable laws or third-party rights.

This section does not apply to the extent a claim is caused by Dracorion's own unlawful conduct, gross negligence, or willful misconduct where such limitation is prohibited by applicable law.

21. SUSPENSION AND TERMINATION

Dracorion may suspend or terminate services where:

The client materially breaches these Terms;
Required payments are not made;
The client engages in fraudulent or unlawful activity;
The client uses the services in a manner that creates material legal, security, or operational risk; or
Termination is otherwise permitted under the applicable project agreement.

A client may request cancellation or termination of a project by contacting us at contact@dracorionsoftware.com.

Termination does not automatically eliminate payment obligations for services already performed, deliverables already prepared, or costs already incurred.

22. DISPUTE RESOLUTION

If a dispute arises between the client and Dracorion concerning our services or these Terms, the parties are encouraged to first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved informally, the parties may pursue mediation or another appropriate dispute-resolution process before litigation, where appropriate and permitted by applicable law.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where legally available or from pursuing claims that applicable law requires to remain available in court.

Any dispute-resolution procedure will be interpreted and applied subject to applicable federal and state law.

23. GOVERNING LAW

These Terms and the relationship between you and Dracorion Software LLC will be governed by the laws of the State of New Mexico, without regard to conflict-of-law principles, except to the extent federal law or mandatory consumer-protection laws require otherwise.

24. FORCE MAJEURE

Dracorion will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government actions, labor disruptions, widespread internet or infrastructure failures, cybersecurity incidents, failures of third-party providers, power outages, or other events that could not reasonably be prevented or controlled.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or other circumstances.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

27. NO WAIVER

A failure by Dracorion to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

28. ENTIRE AGREEMENT

These Terms, together with any applicable proposal, Statement of Work, invoice, service agreement, NDA, or other written agreement between the parties, constitute the agreement governing the applicable services.

If a specific written project agreement conflicts with these Terms, the specific agreement will control for that project to the extent of the conflict.

29. CONTACT US

If you have any questions, concerns, or requests regarding these Terms or our services, please contact us at:

DRACORION SOFTWARE LLC
8206 Louisiana Blvd NE, Ste A #7036
Albuquerque, NM 87113, USA
Phone: +1 (505) 546-5011
Email: contact@dracorionsoftware.com